Sign in

Not able to submit a ticket + back up tool not functionning

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #2484
    Magda

    I ma trying to back up my website: when I click on “create backup”, nothing happens and I search if a backup file would appear somewhere anyways but I found nothing.
    I tried to submit a ticket, by clicking on “report issue” – a new window appears and when I click on submit a ticket the window appears grey and empty.

    Thanks for helping!

     

    #2485
    Magda

    Found out why backup wouldn’t function:
    The folder location I had initially set didn’t exist anymore. In global setting, I changed could change the backup location folder for an existing one, backup now work.

Viewing 2 posts - 1 through 2 (of 2 total)
  • The topic ‘Not able to submit a ticket + back up tool not functionning’ is closed to new replies.